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Clinic Policies

Appointments

Four Peaks Healthcare Associates is a medical clinic that specializes in Fibromyalgia and Chronic Fatigue Syndrome.  We are not an acute or urgent care medical clinic. All appointments must be scheduled in advance by calling (928) 773-9714.

Cancellation and Missed Appointment Policy

If you need to cancel a scheduled appointment, you are required to give us 24-hour notice (one business day). If you do not provide 24-hour notice prior to cancelling, you will be charged a late cancellation fee.

If a new patient fails to show for his/her first visit without appropriate notification, we may not accept the patient into the practice.

If you are an established patient and fail to show for an appointment without notification, and the cancellation was not due to a medical emergency, you will be charged a missed (no-show) appointment fee. For established patients, the limit for missed (no-show) appointments is two.  After two missed appointments, you risk being discharged from the practice.

Appointments are considered missed (no-show) at 15 minutes past the scheduled appointment time.

Late cancellation or missed (no-show) appointment fees are as follows:

  • 1-hour appointments that are missed or canceled without 24-hr (1 business day) notice will incur a $100.00 fee
  • 45-min appointments that are missed or cancelled without 24-hr (1 business day) notice will incur a $75.00 fee
  • 30-min appointments that are missed or cancelled without 24-hr (1 business day) notice will incur a $50.00 fee

These charges will not be billed to your insurance provider. No new appointments will be scheduled until the balance due is paid in full.

Phone Calls

All calls to our clinic go through our automated call routing system.  The system will instruct you on how to be connected to the appropriate staff-member. If you are trying to reach your provider, your call will be routed to that provider via the Operations Manager.  If you get their voice mail, please leave a detailed message and your call will be returned. Non-urgent patient calls to providers can take 1-2 working days to return.

Prescription Requests and Refills

If you are requesting a prescription for a medication that we have not previously prescribed, an appointment with your provider is required.

If you are requesting a refill of a medication that we prescribed for you, please contact your pharmacy to request the refill. They will fax us the medication refill request. This written process helps to ensure that there is no miscommunication regarding your medications. We recommend that you call at least one week ahead of time to ensure that you don’t run out of medication.

If you have had a change in pharmacy or need us to provide you with a written prescription, please make that request through Diane Copetillo, Operations Manager.  These requests will be completed within 2-3 business days.

If you have an appointment to discuss your medications, please bring them and   a list of all other medications/dosages you are taking with you so that your provider can review them with you and update your medication sheet.

Four Peaks specializes in the non-opiate treatment of Fibromyalgia and Chronic Fatigue Syndrome.  We do not prescribe narcotics and we access Arizona’s Controlled Substances Prescription Monitoring Program to pre-screen all new patients.

Payment Method

We accept, cash, checks or credit card.

Full payment, including any copayment your insurance requires, is expected at the time of service. If you are experiencing financial difficulties and need to make special payment arrangements, please contact our Operations Manager.  We are here to help you.

If you have questions about these policies please contact Diane Copetillo, Operations Manager at (928) 773-9714.

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